Resolved -
Following monitoring of the circuits, we have observed that all circuits have remained stable for over 8 hours. Should you notice any further issues, please do not hesitate to contact us on 0345 004 4040 or via email at support@telappliant.com .
Dec 16, 16:16 UTC
Monitoring -
As a follow-up to the previous updates, we can confirm that the fibre repair works have now been completed by the third-party teams working alongside our engineers, and services are successfully returning to normal operation. Please continue to monitor your service and notify us of any issues by contacting our Support team on 0345 004 4040 or by emailing support@telappliant.com . A detailed Reason for Outage RFO report will be compiled and distributed in due course.
Dec 16, 06:07 UTC
Update -
Further to the previous update, we can confirm that progress continues to be made. Our engineers remain closely engaged with the third-party provider, and building management has approved access, allowing remedial works to progress. All parties remain actively involved in restoring services. Further updates will be provided as soon as more information becomes available.
Dec 16, 04:32 UTC
Update -
Following the previous update, we can confirm that progress continues to be made. The affected third-party network segment remains under active investigation, with ongoing collaboration between our engineers, the third-party provider’s field teams, and building management to facilitate access and complete the required remedial works. All parties remain engaged, and efforts to restore services are progressing. We will continue to provide further updates as more information becomes available.
Dec 16, 03:35 UTC
Update -
The affected third-party network segment remains under active investigation. Engagement with the relevant third-party engineers and building management teams is ongoing to enable access and progress the required remedial works. Our engineers continue to work closely with the third-party provider’s field teams to restore services as quickly as possible. Further updates will be provided as soon as additional information becomes available. Telappliant Support Team
Dec 16, 02:03 UTC
Identified -
The affected third-party network segment has now been identified, and investigations and remedial works remain ongoing. Access and repair activity is being coordinated with the relevant building management team. Our engineers continue to work closely with the third-party provider’s field engineers to restore services as quickly as possible. Further updates will be provided as more information becomes available. Telappliant Support Team
Dec 16, 00:59 UTC
Update -
As a further update, investigations into the reported fibre fault are ongoing. Multiple third party engineers are currently carrying out tests along the full length of the affected fibre cable to accurately identify the location and extent of the issue. Our engineers, in conjunction with the upstream provider’s field engineers, remain actively engaged and are progressing through the identification process to enable remedial works to commence as soon as possible. We will continue to provide updates as more information becomes available.
Dec 15, 23:30 UTC
Update -
Engineers from Telappliant, together with multiple third-party field engineers, are currently on-site at the data centre addressing a third-party fibre fault in order to restore the affected connections. Further updates will follow shortly.
Dec 15, 22:03 UTC
Update -
Engineers from Telappliant, together with upstream field engineers, are presently on-site at the data center undertaking remedial actions to re-establish the affected connections. More updates to follow shortly.
Dec 15, 20:47 UTC
Update -
Engineers from Telappliant, together with upstream field engineers, are presently on-site at the data center undertaking remedial actions to re-establish the affected connections.
Dec 15, 20:36 UTC
Update -
We remain actively engaged on this incident and are liaising with the upstream carrier to support their investigation and expedite restoration. Our teams are monitoring closely and will share the next update as soon as we have confirmed information from the carrier, including any restoration timescales.
Dec 15, 17:53 UTC
Update -
Our Infrastructure team continues to investigate this issue. A P1 Case has also been raised with the Upstream supplier responsible for the downed link and we are awaiting their feedback.
Dec 15, 15:39 UTC
Investigating -
A number of circuits are experiencing loss of service following a link drop with one of our upstream providers.
Dec 15, 15:12 UTC