Resolved -
Dear Customer, We can now confirm that the issue with the upstream carrier has been resolved and was monitored of the bank holiday weekend without incident. An RFO is being collated and will be distributed shortly.
May 6, 11:05 UTC
Monitoring -
Dear Customer, Although we still have further detailed investigations to carry out, we are now confident we have isolated the underlying cause of today’s issues which eventually caused problems to both our inbound and outbound service to various extents plus resulted in some clients being unable to amend routing on numbers. Our team have checked all systems are operational and will continue to monitor for some time yet. Meanwhile we will be working hard to understand the cause, the impact and the mitigation steps we need to take. This will take a little time and we ask that you bear with us for a couple of days to complete this work but we will ensure you have a full report on Tuesday at the latest. Our usual monitoring, support and callout processes will remain in place all over the weekend and, due to today’s issues, we will have additional engineers doing manual checks throughout too but we do not anticipate any further disruption. Please accept our sincerest apologies for the problems our network has caused you and your customers today, we take any outage extremely seriously but we appreciate this one was particularly disruptive for many clients and we assure you that we will be doing our utmost to prevent a similar situation from recurring in the future.
May 2, 20:37 UTC
Investigating -
We are aware of further issues, the team are still working on this and we will report back as soon as we have an update
May 2, 17:55 UTC
Monitoring -
We can confirm that the issue affecting inbound calls now appears to be resolved. Our team is continuing to monitor the service closely to ensure ongoing stability. A full RFO report will be provided once our investigation has concluded. Please re-test your service and confirm whether calls are now connecting as expected. We sincerely apologise for the disruption this incident has caused to you and your customers this afternoon.
May 2, 15:38 UTC
Update -
We regret to inform you that the intermittent issue affecting our inbound services is still ongoing. Please rest assured that our team is continuing to investigate the matter with urgency. We will provide a further update as soon as more information becomes available. We sincerely apologise for the inconvenience this is causing to you and your clients. For real-time updates, please visit our status page: https://status.telappliant.com/
May 2, 15:15 UTC
Update -
We are currently experiencing a service issue impacting call routing, which is resulting in call failures for some users. Our engineering team is actively investigating the root cause and is working to resolve the issue as a priority. We will share further updates as soon as more information becomes available. For real-time updates, please visit our status page: https://status.telappliant.com/
May 2, 14:48 UTC
Update -
We have raised this with our up stream carriers who have confirmed they have an issue and as soon as we have an update we will update you accordingly
May 2, 14:33 UTC
Investigating -
We are currently experiencing an issue affecting call routing, which is resulting in call failures. Our engineering team is actively investigating the root cause and working to resolve the issue as a priority. Further updates will be provided as soon as more information becomes available.
May 2, 14:28 UTC