Based on our monitoring - Telappliant now believes this issue should be resolved for all customers. If any sites are still experiencing issues then we advise rebooting equipment on the site (e.g. routers) and retesting. If issues still persist please reach out to Telappliant's support team for further testing.
Posted Nov 20, 2024 - 16:26 UTC
Monitoring
We are happy to confirm that services have now restored. Our upstream engineers had identified a metro switch on the transport network that was impacting the local exchange backhaul. A RFO will be shared once root cause investigations have concluded. Please re-test your connectivity and let us know if everything is working as expected, If the problem persists, don't hesitate to contact our support team at 0345 004 4040.
Posted Nov 20, 2024 - 14:08 UTC
Update
We are currently awaiting updates on the progress from our upstream, works are ongoing to restore the services as soon as possible, We will update you as soon as more information becomes available.
Posted Nov 20, 2024 - 13:01 UTC
Identified
Telappliant is aware of an ongoing issue with connectivity on the Universal Square site. We are currently liasing with our supplier for the site in order to find out the cause of the issue and resolve it. Our initial analysis suggests that the issue is affecting a subset of our circuits. We are actively assessing the scope and working to resolve the matter. Further details will be shared as soon as they become available. Please rest assured that our primary focus is to restore normal operations promptly and with minimal disruption. We will keep you informed with regular updates as the situation develops.
Posted Nov 20, 2024 - 11:22 UTC
Investigating
Telappliant is aware of an ongoing issue with connectivity on the Universal Square site. We are currently liasing with our supplier for the site in order to find out the cause of the issue and resolve it.
Posted Nov 20, 2024 - 10:29 UTC
This incident affected: Connectivity (Leased Line Services).